🍽️ Restaurants

Keep diners informed
from order to pickup.

Stop fielding "is my order ready?" calls. Brazeno sends order confirmations, kitchen updates, and delivery ETAs automatically — so your team can focus on the food.

Book a Demo → View Pricing
Message Types

What you can automate

Keep customers updated at every step without tying up your phone line.

🧾

Order Confirmation

Instant SMS when an order is placed — items, total, and estimated ready time.

👨‍🍳

Preparing / In Progress

Let customers know their order is being made, especially during busy rushes.

✅

Ready for Pickup

"Your order #1842 is ready at the counter" — cuts lobby wait times.

🚗

Delivery ETA

Driver en route, arriving in 10 minutes, delivered — real-time delivery updates.

🪑

Reservation & Table Ready

Confirm reservations and text when their table is available.

⭐

Post-Visit Review

Follow up after dine-in or delivery with a link to leave a review.

💬 Example Flow

Order to doorstep
without a single phone call

Trigger messages from your POS, online ordering system, or delivery platform via API. Each status change fires the right template — confirmation, preparing, out for delivery, delivered.

  • API-triggered sends — fire messages on order status changes in real time
  • Branded templates — your restaurant name, order number, and pickup instructions
  • Multi-channel — SMS for speed, email for receipts and detail
  • Campaign batches — upload a list for promo blasts or loyalty offers
SMS — Order Updates
Thanks for ordering from Marco's Kitchen! Order #1842 confirmed. Est. ready time: 25 min. We'll text you when it's ready.
6:12 PM · automated ✓✓
Order #1842 is ready for pickup at the front counter. Show this text to collect your order.
6:38 PM · automated ✓✓
Your delivery is on the way! Driver Alex arrives in ~12 min. Track: brazeno.com/x/7k2m
7:05 PM · automated ✓✓
Why Brazeno

Built for busy kitchens

⚡

Real-Time API Triggers

Connect your ordering system and send messages the moment status changes.

📋

Reusable Templates

One template per message type — personalize with order number, name, and ETA variables.

📊

Delivery Tracking

See delivery rates and response times in real time from your Engage dashboard.

Restaurants

Ready to cut
"where's my order?" calls?

See how Brazeno Engage keeps your customers updated automatically — from the first order to the last delivery.

Book a Demo →