πŸ₯ Healthcare

Fewer no-shows.
Less front-desk calling.

Your staff shouldn't spend the day on hold-back calls. Brazeno Engage sends appointment reminders, handles confirmations by text, and notifies patients when schedules change β€” automatically.

Message Types

What you can automate

Common patient messages your practice can set up once and run on autopilot.

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Appointment Reminders

24-hour and 1-week reminders with patient name, date, time, and provider.

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Confirmations

Two-way SMS β€” reply YES to confirm or NO to reschedule. Workflows handle the rest.

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Reschedule & Cancel

Instant notifications when appointments move or are cancelled, with new time options.

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Waitlist Alerts

Text patients when a slot opens up so you fill cancellations fast.

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Prescription Ready

Let patients know when their prescription is ready for pickup.

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Follow-Up Reminders

Post-visit check-ins, lab result notifications, and recall reminders.

πŸ’¬ Example Workflow

Confirm appointments
without picking up the phone

Connect your scheduler or upload a daily CSV. Brazeno sends personalized reminders and processes YES/NO replies through keyword workflows β€” your team only steps in when needed.

  • Automated daily reminder batches β€” drop a file via SFTP or upload from the portal
  • Two-way confirmation flows β€” patients reply YES or NO, workflows route accordingly
  • Reusable templates β€” dynamic variables for name, date, time, and location
  • 1:1 SMS chat β€” your staff can reply personally when a patient has questions
SMS β€” Appointment Reminder
Hi Maria, this is Lakeside Family Practice. You have an appointment Tue, Jun 24 at 2:30 PM with Dr. Patel. Reply C to confirm or R to reschedule.
9:00 AM Β· automated βœ“βœ“
C
9:04 AM Β· inbound
You're confirmed for Tue, Jun 24 at 2:30 PM. We'll send a reminder the day before. See you then!
9:04 AM Β· workflow auto-reply βœ“βœ“
Why Brazeno

Built for busy practices

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Engagement Journeys

Multi-step sequences β€” reminder, wait, confirm, follow-up β€” that run automatically over days.

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SMS Workflows

Keyword-triggered replies handle confirmations and common questions without staff intervention.

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No Developers Needed

Self-service portal β€” build templates, upload lists, and launch campaigns in minutes.

Healthcare

Ready to reduce
no-shows?

See how Brazeno Engage handles appointment communication for practices like yours β€” live, in under 30 minutes.

Book a Demo β†’