Answer routine guest questions before they're asked. Brazeno sends booking confirmations, pre-arrival check-in details, and checkout reminders — so your team can focus on hospitality.
From booking to checkout — keep guests informed at every stage of their stay.
Instant confirmation with dates, room type, confirmation number, and cancellation policy.
Check-in time, parking, Wi-Fi, and mobile check-in links sent before arrival.
Notify guests when early check-in is available or their room is prepared.
Morning-of checkout reminder with time, express checkout link, and late checkout options.
Pool hours, breakfast times, local events, and on-property promotions.
Thank-you message with a link to leave a review on Google or TripAdvisor.
Enrol guests into a multi-step journey when they book — confirmation immediately, pre-arrival details 2 days before, checkout reminder the morning of departure. Two-way SMS handles common questions about parking and Wi-Fi.
Multi-step sequences from booking confirmation through post-stay review — fully automated.
Keyword workflows answer parking, Wi-Fi, and checkout questions without staff involvement.
Set up templates and journeys in the Engage portal — live in under 24 hours.
See how Brazeno Engage automates guest communication for hotels, motels, and vacation rentals like yours.
Book a Demo →