Converse handles inbound customer conversations autonomously across every channel — answering questions, resolving issues, and orchestrating workflows. Proven 70% call center volume reduction, with seamless hand-off into Brazeno Engage when humans need to step in.
Built on advanced natural language processing, Converse understands what customers are really asking and takes action — checking statuses, scheduling appointments, answering account questions, and completing workflows end-to-end without human involvement.
Converse is built to extend Brazeno Engage. AI conversations can enrol customers into journeys, trigger campaigns, and hand off threads to your team's 1:1 chat — with full context preserved.
When a conversation needs a person, it lands in Engage's 1:1 SMS Chat with the full AI transcript attached — no customer ever repeats themselves.
Converse can enrol customers into Engagement Hub journeys mid-conversation — outage updates, payment reminders, welcome series, and more.
Every AI conversation is visible alongside your campaigns and messages in Engage — one platform, one record of every customer touch.
Connects to your billing, CRM, and operational systems so the AI answers with live data — not canned responses.
The same AI brain works across web chat, SMS, and other channels — consistent answers wherever customers reach you.
Conversation analytics surface trending issues before they become call spikes — so you can get ahead of demand.
Try it right now — ask it anything about Brazeno. Then book a demo to see what it can do with your data and workflows.
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