Brazeno.com
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Brazeno Dispatch
Report. Route. Resolve. Smart incident intake, escalation, and field response for property, security, and facilities teams
Learn More About Brazeno Dispatch
Discover the powerful capabilities that make our incident management platform the choice for property, security, and facilities teams
Unified Intake
Public web forms, SMS, and voice entry with automatic consent capture, OTP verification, and opt-out compliance management.
Smart Dispatch
Rule-based routing by property, schedule, or category with timed escalation ladders and automatic acknowledgment tracking.
Live Ticketing
Clean dispatcher dashboard with filters, SLA badges, unread counts, and comprehensive ticket timeline management.
2-Way Communications
SMS, email, and voice notifications with delivery tracking, canned replies, file attachments, and quiet-hours enforcement.
Analytics & Reporting
Response-time distributions, SLA attainment tracking, heatmaps for staffing, and comprehensive CSV/PDF export capabilities.
Timekeeping & Invoicing
Overnight shift support, break rules, OT/DT calculation, supervisor approvals, and automated invoice generation.
Broadcast Campaigns
One-time or scheduled alerts to guards, on-call staff, or all contacts with audience preview and throttling controls.
Security & Compliance
RBAC, MFA, audit logs, per-tenant branding, and TCPA/10DLC-ready messaging with comprehensive compliance management.
Ready to Streamline Your Incident Management?
Start using Brazeno Dispatch today and transform how you handle incidents and field operations. Join industry leaders already using our platform to reduce response time by 70% and eliminate missed handoffs.