Smart incident intake, multi-level escalation, field response coordination, time tracking, and invoicing — purpose-built for property management, security, and facilities teams. All messaging powered by Brazeno Engage.
Incidents come in from every direction — phone, SMS, public web forms — and Dispatch turns each one into a tracked ticket with full status history, ownership, and audit trail. Inbound SMS messages automatically create or update tickets in real time.
Configurable escalation chains up to 6 levels deep. If an alert isn't acknowledged within the response window, it automatically moves to the next person — until someone takes ownership.
Define who gets alerted, in what order, with automatic hand-off when the response window passes. No incident waits on one person.
Tight, configurable acknowledgement windows keep urgent incidents moving — escalation fires automatically the moment a window lapses.
Smart duplicate alert detection prevents the same event from spamming your chain and burying real emergencies.
Field staff submit timecards from any device — no login required for public submission. Approved hours flow through your rate cards straight into client invoices, with document attachments, audit trails, and a built-in dispute process.
Central registry of every property and site you cover — with bulk imports, file attachments, and per-property service history.
Searchable contacts for clients, staff, and vendors — connected to tickets, escalation chains, and notifications.
Broadcast notices to tenants and staff, with delivery tracking and automated reminders for recurring obligations.
Dispatch staff, project managers, admins, and standard users each see exactly what their role requires — nothing more.
Two-way SMS at the core: inbound messages create tickets, delivery receipts update statuses, field replies thread into chats.
Recurring jobs handle reminder delivery, escalation sweeps, and housekeeping — around the clock, without manual effort.
See how property, security, and facilities teams use Brazeno Dispatch to cut response times and get paid sooner.
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