Trusted by industry leaders
Brazeno Engage orchestrates the entire customer engagement lifecycle — multi-step journeys, two-way conversations, AI insights, and automated campaigns across SMS, Email, and Voice. All self-service. No developers needed.
Brazeno Engage combines journeys, automation, two-way conversations, and AI insights in one intuitive self-service portal. No developers needed.
Ask plain-English questions about your data — "How many SMS failed last week?" — and get instant answers and live charts. Powered by your real department data.
Build multi-step journeys across SMS, Email, and Voice. Set wait periods, branch on live data (e.g. payment status), and enrol contacts via list, schedule, or API webhook.
Manage real two-way SMS conversations in a live chat interface. Track Unreplied, Replied, and Closed threads. Reply instantly — no page reload needed.
Drop a CSV via SFTP or upload from the portal and your pre-configured campaign fires automatically. Configure once — no manual steps per send.
Keyword-triggered two-way reply flows built with a drag-and-drop canvas. Add Wait and Branch nodes, handle STOP opt-outs automatically, and track every session live.
Engage is your command center. Every other Brazeno product is designed to extend it — adding AI conversations, raw API power, field dispatch, and logistics notifications.
The complete omni-channel engagement platform — and the hub every other Brazeno product is built around. Engage gives your team AI-powered campaigns, multi-step journeys, two-way SMS chat, file-triggered automated sends, keyword-driven workflows, OTP analytics, and a real-time delivery dashboard. All self-service. No developers required, ever.
AI chatbot that handles inbound conversations autonomously, deflects call center volume by 70%, and routes resolved threads back into Engage for visibility and follow-up.
Learn more →The messaging backbone that powers Engage under the hood. Enterprise SMS, MMS, Email, and Voice APIs — exposed directly for developers who need raw programmatic access at scale.
Learn more →Extends Engage for property, security, and facilities teams. Smart incident intake, escalation workflows, automated time tracking, and invoicing — all messaging through Engage.
Learn more →Real-time delivery tracking and customer notification for logistics teams. Shipment updates, driver alerts, and ETA messages all delivered through Engage's messaging backbone.
Learn more →Full-stack applications, system integration, technical consulting, managed support, and legacy migration — all built to connect seamlessly with your Engage deployment.
No complex setup. No developers needed. Just sign in, build, and start engaging your customers.
Secure SSO login with optional MFA. If you manage multiple departments, all data — messages, contacts, campaigns — is scoped to the one you select.
Create reusable message templates with dynamic variables, upload contact lists from CSV, configure keyword workflows, and design multi-step Engagement Hub journeys.
Send ad-hoc campaigns, trigger automated runs via SFTP file-drop or portal upload, enrol contacts via API webhook — then watch delivery in real time with the AI Assistant at your side.
From utilities to healthcare, Brazeno powers mission-critical communication across sectors that can't afford to miss a message.
Outage alerts, billing notifications, real-time service updates
HIPAA-compliant appointment reminders & emergency alerts
Fraud alerts, payment confirmations, secure communications
Order confirmations, shipping updates, personalized offers
Maintenance requests, tenant comms, emergency dispatch
Student notifications, parent comms, emergency alerts
Booking confirmations, flight updates, hotel check-ins
Fleet alerts, delivery tracking, driver notifications
Join industry leaders already using Brazeno to reduce call center volume by 70%, automate workflows, and scale communication to millions.
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