🏒 Property Management

Keep tenants informed.
Reduce office calls.

Property managers juggle maintenance, rent collection, and emergencies daily. Brazeno automates tenant updates β€” from work-order status to rent reminders and building alerts.

Message Types

What you can automate

Proactive communication that keeps tenants happy and your team efficient.

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Maintenance Updates

Work order received, technician scheduled, repair complete β€” status at every step.

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Rent Reminders

Payment due dates, overdue notices, and confirmation when rent is received.

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Lease Renewals

Renewal offers, deadline reminders, and move-out instructions.

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Emergency Alerts

Building emergencies, water shutoffs, fire alarms, and safety notifications.

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Building Notices

Elevator outages, pest treatment schedules, parking changes, and amenity closures.

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Move-In / Move-Out

Welcome messages, key pickup instructions, inspection scheduling, and deposit updates.

πŸ’¬ Example Flow

Maintenance requests
with automatic status updates

Trigger messages from your property management software when a work order changes status. Tenants get updates without calling the office β€” and your team handles exceptions through 1:1 SMS chat.

  • API-triggered updates β€” fire messages when work order status changes in your PMS
  • Two-way SMS β€” tenants reply with questions, your team responds in live chat
  • Rent reminder journeys β€” due date β†’ overdue β†’ final notice with branching
  • Building-wide blasts β€” notify all tenants about outages or scheduled maintenance
SMS β€” Maintenance Update
Parkview Apts: Your maintenance request #4821 (leaky faucet) has been received. A technician is scheduled for Wed, Jun 25 between 9–11 AM.
Received Β· automated βœ“βœ“
Update: Your technician is en route for request #4821. ETA: 15 minutes. Reply if you need to reschedule.
9:42 AM Β· automated βœ“βœ“
Request #4821 is complete. If the issue persists, reply HELP or submit a new request in the tenant portal.
10:18 AM Β· automated βœ“βœ“
Why Brazeno

Built for property managers

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Tenant Journeys

Automated sequences for onboarding, rent cycles, and lease renewals β€” set once, run forever.

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Two-Way SMS Chat

Tenants text questions; your team replies from a live inbox without giving out personal numbers.

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Emergency Broadcasts

Reach every tenant in a building or portfolio instantly during outages and emergencies.

Property Management

Ready to cut
tenant phone calls?

See how property managers use Brazeno Engage for maintenance updates, rent reminders, and building communications.

Book a Demo β†’