Brazeno Engage — Flagship Product

The Customer Engagement
Platform That Runs Itself

Multi-step journeys that adapt to live data. Two-way conversations at scale. Campaigns that fire from a file drop. And an AI assistant that answers questions about it all — across SMS, MMS, Email, and Voice.

Four Channels. One Platform.

Reach customers wherever they are

💬

SMS

  • Smart segment counting (GSM-7 & Unicode)
  • Carrier delivery receipts
  • Automatic STOP opt-out handling
  • Two-way conversations
🖼️

MMS

  • Send images with your message
  • Force MMS for long or emoji-heavy text
  • Auto / Force SMS / Force MMS modes
  • Full delivery tracking
✉️

Email

  • HTML or plain text
  • Subject + body templating
  • Open & click tracking
  • Unsubscribe handling built in
📞

Voice

  • Text-to-speech or audio file
  • Answering machine detection
  • Per 30-second billing
  • Call status tracking
🗺️ Engagement Hub

Journeys that adapt to live data

Enrol contacts into multi-step journeys — sequences of messages, wait periods, and decision points that run automatically over days or weeks. Journeys check your live systems and branch accordingly: a payment reminder that stops the moment the invoice is paid.

  • Mix SMS, Email & Voice — in the same journey
  • Conditional branching — checks live data like payment status via API
  • Three ways to enrol — contact list, scheduled, or real-time API webhook
  • Visual flow diagrams — see every step before you enrol a single contact
  • Pre-built templates — Payment Reminder, Welcome Series, Planned Outage
Journey: Payment Reminder
👤
Enrol contact
via API webhook — invoice INV-2041, $250.00
💬
SMS: Payment due reminder
Day 0 — personalized with invoice details
Wait 3 days
automatic delay
🔍
Check payment API
live status check against your billing system
Paid
end silently
Unpaid
follow-up next day
Automated Campaign — Appointment Reminders
📁
reminders_june11.csv
dropped via SFTP → batch job started automatically
Recent Runs
reminders_june11.csv2,847 / 2,847Completed
reminders_june10.csv1,932 / 1,932Completed
reminders_june09.csv2,210 / 2,214Partial
⚡ Automated Campaigns

Drop a file. Messages fly.

Configure a campaign once — template, channels, column mapping — and from then on, every data file that arrives triggers a batch send automatically. Connect your billing system, scheduler, or CRM via SFTP, or upload directly from the portal.

  • SFTP file-drop trigger — one file = one batch job, fully hands-off
  • Portal launch — upload a CSV/XLSX or type recipients into an on-screen table
  • Download-ready templates — pre-built CSV with the exact column headers
  • Smart deduplication — minimum-gap rules prevent over-messaging
  • Pause & resume — full control with per-run monitoring and progress
💬 1:1 SMS Chat + 🔄 SMS Workflows

Two-way conversations,
human or automated

Reply personally with a live chat interface, or let keyword-triggered workflows handle the conversation automatically. They co-exist on the same number — workflows respond instantly, and your team can step in any time.

  • Live chat threads — Unreplied / Replied / Closed status tracking
  • Instant replies — messages appear without page refresh
  • Drag-and-drop workflow builder — Send, Wait, and Branch nodes
  • Keyword triggers — HELP, INFO, or catch-all matching with priorities
  • Session tracking — see exactly where each contact is in the flow
  • Automatic STOP handling — compliance built in, always
1:1 SMS Chat — +1 (412) •••-8841
INFO
2:14 PM · inbound
Hi! Your next service appointment is Thu, June 18 at 10 AM. Reply YES to confirm or NO to reschedule.
2:14 PM · workflow auto-reply ✓✓
YES
2:16 PM · inbound
You're confirmed! We'll send a reminder the day before. Thanks!
2:16 PM · workflow auto-reply ✓✓
Type a reply…
Send
AI Assistant
Which campaigns had the most failures last week?
Your top 3 campaigns by failures (Jun 1–7):

1. Storm Outage Alert — 214 failed (4.1%)
2. June Billing Reminder — 89 failed (1.2%)
3. Service Survey — 31 failed (0.9%)

Most failures were invalid numbers. Want me to chart the daily trend?
Yes, show the chart
Daily failures — June 1–7
🤖 AI Assistant

Ask your data anything

Available on every page, the AI Assistant understands your department's messaging data. Ask plain-English questions and get instant answers, failure analysis, and live charts — no SQL, no exports, no analysts.

  • "How many messages did we send last week?"
  • "Which campaigns had the most failures?"
  • "Show a chart of daily sends this month"
  • "What's the status of my last campaign?"

🔒 Strictly scoped to your department's data — never anyone else's.

Total Visibility

Track every message
from queued to delivered

Every message moves through a predictable lifecycle with full status history, timestamps, and provider references.

Queued Sending Sent Delivered ✓
📊

Real-Time Dashboard

Channel-coded stats cards, daily volume charts, and flexible time windows from Today to Last 90 Days. Auto-refreshes every 60 seconds.

🌊

Delivery Flow Sankey

A rolling 30-day visual diagram per channel showing exactly where messages end up — delivered, failed, undelivered, or suppressed.

🔍

Searchable History

Search by number, email, or content. Filter by channel, status, and date range. Drill into any message for full delivery history and provider IDs.

🔐

OTP Analytics

Track one-time password delivery rates by day and channel — with built-in TTL, attempt limits, resend cooldowns, and fraud limits.

📋

Smart Templates

Reusable content with dynamic variable personalization, channel-aware editors, live segment counting, and real test sends before launch.

👥

Contact Lists & Master Data

CSV uploads with automatic variable mapping, 100K+ contact async processing, deduplication, and SFTP-fed canonical master contacts.

Enterprise Ready

Security & compliance by default

🔑
SSO + MFA

Single sign-on with multi-factor authentication. No passwords to manage.

👤
Role-Based Access

Admin, Full Access, and Reporting roles with department-scoped permissions and audit logs.

🛡️
Suppression Enforcement

STOP replies auto-suppress. Hard blocks across all campaigns, workflows, and journeys. TCPA-aware.

🕶️
Privacy Masking

Phone numbers and emails are partially masked in the UI by design to protect contact data.

Approval Workflows

Optionally hold campaigns in Pending Approval until an admin signs off before any message queues.

🧪
Sandbox Mode

Test everything end-to-end with zero real deliveries — sends are logged but safely discarded.

🏢
Multi-Department

Data, contacts, and campaigns fully scoped per department. Switch context with one click.

🔔
Webhooks

Real-time status events pushed to your systems with exponential-backoff retry on failure.

Team Roles

The right access for every teammate

Admin
  • Everything Full Access can do
  • Invite & manage users
  • Configure providers & webhooks
  • Approve campaigns
  • View audit log
  • Manage SFTP credentials
Full Access
  • Send messages & campaigns
  • Create templates & contact lists
  • Build SMS workflows
  • Enrol Engagement Hub journeys
  • Manage suppression list
  • View all reports & export
Reporting
  • View message history
  • View campaigns (read-only)
  • View templates & contacts
  • View journey flow diagrams
  • Access all reports & export
  • Cannot send or modify
See It Live

Ready to see Engage
in action?

Get a personalized walkthrough of journeys, automation, two-way chat, and the AI assistant — tailored to your industry and use case.

Book Your Demo